Refund & Cancellation Policy

Thank you for choosing Poojan by Astro Arun Pandit. We strive to provide authentic, well-coordinated puja and Chadhava services to our devotees. Please read this Refund and Cancellation Policy carefully to understand your rights and responsibilities regarding our refund conditions.

You can review the most current version of this policy at any time on this page. We reserve the right to update, delete, change or replace any part of this policy by posting updates and/or changes to our website without any prior intimation to existing customers/users. Such changes will be effective on the date of posting. It is your responsibility to check this page periodically for updates. Your continued use of Poojan following the posting of any changes constitutes acceptance of those changes.

Booking and Cancellation: Devotees who have made full payment for a puja booking may request a cancellation and refund before the puja has been allocated to a temple/pandit for the scheduled date. Once a puja has been allocated and preparation (sankalp registration, samagri procurement) has begun, cancellation requests will be honoured only in accordance with the timelines below, and the retained portion covers allocation and preparation costs already committed on the devotee's behalf.

Once a puja has been performed on the scheduled date and in accordance with the sankalp details provided, no refunds will be processed under any circumstances, regardless of whether the devotee was reachable, available, or satisfied with the manner of performance.

Puja Cancellation or Non-Performance by Us: In the event Poojan, the temple, or the assigned pandit is unable to perform a booked puja on the scheduled date for reasons attributable to us (including temple closure or pandit unavailability), devotees are entitled to a full refund or may opt to have the puja rescheduled to another available date. Please reach out to our team to confirm your preference in such a scenario.

No-Show or Incorrect Details: Devotees who provide incorrect sankalp details (name, gotra, date of birth) shall not be eligible for any refund, credit, or compensation once the puja has been performed using the details as submitted. This policy applies regardless of the reason for the error. By booking a puja, the devotee acknowledges responsibility for the accuracy of the sankalp details provided, and no exceptions will be made on this account.

Rescheduling: A devotee may request one rescheduling of a booked puja to a later available date, provided the request is made at least 48 hours before the originally scheduled date. Once a booking has been rescheduled, it will be treated as final for cancellation purposes, and no further rescheduling or refund will be entertained except as covered under Puja Cancellation or Non-Performance by Us above.

Chadhava offerings are treated as processed immediately upon successful payment, since the offering is committed to the temple on the devotee's behalf without a discrete performance date. The Customer acknowledges that the Company is under no obligation to issue a refund for a Chadhava offering once payment is successfully completed, for any reason whatsoever.

Once prasad, puja photographs, or videos relating to a booking have been dispatched or shared with the devotee, no refund will be issued in respect of that booking, even where the puja itself was cancelled or rescheduled prior to dispatch under an approved exception. Issues relating to non-receipt or damage of dispatched prasad should be raised with our support team within 7 days of the expected delivery window and will be addressed as a delivery matter, not a refund of the puja fee.

Devotees are required to provide a complete and accurate delivery address for prasad dispatch at the time of booking. Where a devotee fails to provide a delivery address, or provides an incomplete or incorrect address, the puja will nonetheless be performed as scheduled, and the devotee shall not be eligible for any refund, credit, or compensation on this account. The Company is under no obligation to delay, cancel, or refund a booking for want of delivery details, and it remains the devotee's responsibility to furnish and, where needed, correct their address before dispatch.

The name provided at the time of booking and the name on the original payment account/instrument must match. We kindly request that you acknowledge our inability to process refunds to any account other than the original source of payment. This policy is in place to comply with applicable legal requirements and to avoid potential legal or penal consequences.

You must be the devotee (or booking on behalf of the devotee) associated with the booking in our records. You must provide us with the necessary transaction details — date of transaction, transaction/order ID, UPI reference number, or other relevant information. We reserve the right to review and verify the details provided, cross-checking them against our internal records, and to reject a refund request where the transaction cannot be verified. While Poojan is not obligated to process refund requests without verifiable transaction details, we will review all refund claims fairly and reasonably.

Note — In the event a transaction is not reflected in our records due to a system error or payment processor delay, we will work with you to investigate and resolve the issue, and may request additional information to facilitate your refund request. We will never request personal or additional information through any informal channel of communication.

GST and any other applicable taxes, duties, or payment gateway charges paid with the transaction will not be refunded, except where required by applicable law.

If your refund is approved, we will process it within 5–7 working days. Once processed on our end, the request is submitted to the payment gateway, which may take an additional 24 to 96 hours to complete the transaction, depending on their processing times. The actual timeline may vary due to factors beyond our control, and we cannot be held liable for delays caused by such circumstances.

We reserve the right to deny a refund, cancel a booking without refund, or restrict future bookings where we reasonably determine that a cancellation or refund request pattern indicates misuse of this policy.

For any questions or concerns regarding refunds, cancellations, or rescheduling, please contact our support team at support@astroarunpandit.org. Our team aims to respond to all inquiries within 48 hours during regular business days. We appreciate your patience during this process and encourage you to reach out with any concerns along the way.

Poojan reserves the right to update or modify this Refund and Cancellation Policy at any time without prior intimation. Changes will be effective immediately upon posting on the website. By booking a puja or Chadhava offering with us, you acknowledge that you have read and agree to the terms outlined in this policy. If you have any questions, please contact us at support@astroarunpandit.org.